Sales Support CIM Expert

Position Snapshot

Location: Lisbon, Portugal

Company: Nestlé Business Services

Full-time / Hybrid mode

Position Summary

The CIM Expert role is accountable to support live markets improve their usage of the Visualfabriq solution, enabling markets to use the solution in more efficient ways and/or use more of the solution functionalities. The CIM Functional Expert responsibility extends to advising markets on business implications of functionality choices &/or changes, as well as guidance for improved ways-of-working, aligned with global recommendations and best practices that will enable markets to leverage the customer investment management (CIM) solution for improved strategic revenue management (SRM) mindset & capabilities.

A day in the life of...

• Understand and stay up-to-date with Nestle blueprint, VisualFabriq releases and recommended system usage.
• Track & document specific configuration choices made by individual markets with business implications.
• Assess market system usage to identify improvement opportunities, pain points & barriers for improved ways of working &/or business case realization.
• Support Market teams improve CIM solution usage & ways of working based on identified & prioritized opportunities, regularly following up actions & traction.
• Support markets with understanding, testing & training of new solution functionalities.
• Communicate and share good examples, tips & tricks, watch outs, etc across markets & other stakeholders as relevant in support of improved practices & solution usage.
• Coach Market teams in how to leverage CIM data, reports, & analytics in support of daily ways of working.
  
  

What Will Make You Successful

• Good communication skills in English (both verbally and written)
• Expert knowledge of the Visualfabriq solution
• Experience of commercial systems and processes
• At least 3 years Business experience, specifically related to Commercial functions / solutions
• Certified VisualFabriq Bootcamp Graduate (can be part of onboarding & ongoing refresher trainings)
• IS or technical experience is a benefit.
• Structured thinker, with ability to organize and prioritize work effectively.
• Customer Service oriented.
  
  

 

What we offer 

 

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: 

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office (in Lisbon)
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career