Demand Capture Lead Specialist
Nestlé
Data: há 2 dias
Cidade: Oeiras, Lisboa
Tipo de contrato: Tempo total
Position Snapshot
Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Main Purpose of the Job
Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Main Purpose of the Job
- The NBS Demand Capture Lead Specialist has the overall responsibility for supervising the operational Demand Capture processes and services provided by NBS for markets in-scope;
- Managing and developing the team through regular communication, training and evaluation sessions;
- Ensuring all procedures and guidelines adherence by team;
- Cooperating with business partners within agreed KPIs;
- Provide high standard client service within defined SLAs;
- Manage Demand Capture, in both manual and electronic order methods;
- Execute all activities within the service level agreements;
- Report any system failures for resolution or process improvement;
- Liaise with Centre of Competence and Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
- Liaise with Centre of Competence and Master Data to resolve exceptions/ failures for order blocks related to missing information;
- Supervise implementation and execution of team’s daily activities and functions in team;
- Ensure Global and E2E compliance for activities performed in team;
- Work on implementation of O2C plans and objectives, in line with NBS Centre and NGBS strategies;
- Monitor, perform and execute the performance Service Level Agreements (SLA’s) and indicators of services (KPI's);
- Analyse periodic reports;
- Drive action plans to correct deviations in services and ensure process improvement;
- Identify and leads the resolution of the issues in team that affects the performance or services given;
- Perform periodic operational reviews with AR Lead;
- Perform Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Collaborate with specific IBP in implementing best practices of AR processes;
- Responsible for issue escalation to Manager/ Lead;
- Promote and support NCE Mindset among the Team. Leverage and capture NCE potential through the usage of DORs/WORs/MORs/GSTD/FI/ and other tools;
- Ensure compliance with Nestle standards including effective management of SODs, updated standard routines, documentation of previous audit points, and adherence to CBP (Control Best Practices);
- Leads the team in establishing and accomplishing objectives as aligned with the stream priorities. Evaluates team performance and conducts regular appraisals;
- Ensures appropriate controls and audits are in place and carried out as agreed
- Close audit gaps based on Nestle Group Audit Assessment and sustain results;
- Bachelor’s degree in Business, Supply Chain Management, or a related field; Master’s degree preferred.
- Minimum of 3 years of experience in Demand Capture operations, with a focus on retail or consumer goods.
- Extensive knowledge of SAP and EDI systems.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and leadership abilities.
- Proven track record of working collaboratively in a team-oriented environment.
- Positive Thinking, willingness to learn and Team Player attitude required
- Good problem solving, attention to details and analytical skills;
- Good Organization and Prioritization skills to be able to cope with a fast pace environment;
- Strong work ethic and Respectfulness required;
- Good understanding of the general Nestlé structure, knowledge of Corporate business principles and Nestle Leadership Framework;
- Good understanding of Shared Service Center operations, internal and external business environment and business processes;
- Advanced knowledge of GLOBE best practices for Order to cash E2E processes and SAP
- System knowledge of EDI solutions
- Advanced working knowledge of order management and replenishment
- Advanced knowledge of customer service processes and tools
- Team Player with proactive attitude
- Having some leadership skills (e.g. enabling results through others, courage)
- Good presentation, communication and conflict management skills
- Being the Role model for the team
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